A Delphi-based index system for digital transformation capability of retailers
Abstract
Digital transformation capability (DTC), as an important capability to use digital technology to innovate business and management models, enables retailers reduce costs, and enhance production. It is the main driving force for restructuring the business ecosystem of retailers. To develop the DTC of retailers, an index system is required to provide capability standards. Hence, the construction of an index system for retailers’ DTC is of important research value. However, there are few studies on the DTC of retailers, and no representative capability model or index system has been formed. Therefore, based on the definition of related concepts of DTC and literature review, this paper puts forward the research proposition of “index system for retailers’ DTC”, aiming to build an operable and applicable index system. According to the research process of the Delphi method, the present paper constructs an index system for retailers’ DTC through two rounds of expert consultations. The proposed system consists of three primary indices (e.g., technological change capability), 11 secondary indices (e.g., digital infrastructure) and 41 tertiary indices (e.g., datacenter), offering a capability development standard for the digital transformation of retailers. The research results also provide a reference for the digital transformation of retailers in the real world.
First published online 15 September 2022
Keyword : Delphi method, retailers, digitalization, digital transformation, digital transformation capability (DTC), index system
How to Cite
Pan, J., Lin, J., & Wang, S. (2022). A Delphi-based index system for digital transformation capability of retailers. Journal of Business Economics and Management, 23(5), 1106–1132. https://doi.org/10.3846/jbem.2022.17441
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Cenamor, J., Parida, V., & Wincent, J. (2019). How entrepreneurial SMES compete through digital platforms: The roles of digital platform capability, network capability and ambidexterity. Journal of Business Research, 100, 196–206. https://doi.org/10.1016/j.jbusres.2019.03.035
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Gao, H. S., & Wang, C. M. (2020). Analysis on the digital transformation of physical retail enterprises based on the theory of dynamic capabilities. Journal of Commercial Economics, 1, 79–83. https://doi.org/10.3969/j.issn.1002-5863.2020.01.023
Gao, S., Hakanen, E., & Rajala, R. (2020). Digital transformation: The interplay of explorative and exploitative capability development. In 53rd Hawaii International Conference on System Science (HICSS), Wailea (HI). https://doi.org/10.24251/HICSS.2020.527
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Hu, Q. (2020). Mechanism and performance of enterprise digital transformation. Zhejiang Academic Journal, 2, 146–154. https://10.16235/j.cnki.33-1005/c.2020.02.017
Ilvonen, I., Thalmann, S., Manhart, M., & Sillaber, C. (2018). Reconciling digital transformation and knowledge protection: A research agenda. Knowledge Management Research & Practice, 16(2), 235–244. https://doi.org/10.1080/14778238.2018.1445427
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Keeney, S., Hasson, F., & McKenna, H. (2011). The Delphi technique in nursing and health research. Wiley-Blackwell. https://doi.org/10.1002/9781444392029.biblio
Khin, S., & Ho, T. C. (2019). Digital technology, digital capability and organizational performance: A Mediating role of digital innovation. International Journal of Innovation Science, 11(2), 177–195. https://doi.org/10.1108/IJIS-08-2018-0083
Lee, J., Bagheri, B., & Kao, H. A. (2015). A cyber-physical systems architecture for Industry 4.0-based manufacturing systems. Manufacturing Letters, 3, 18–23. https://doi.org/10.1016/j.mfglet.2014.12.001
Levallet, N., & Chan, Y. (2018). Role of digital capabilities in unleashing the power of managerial improvisation. MIS Quarterly Executive, 17(1), 1–21.
Li, F., Nucciarelli, A., Roden, S., & Graham, G. (2016). How smart cities transform operations models: A new research agenda for operations management in the digital economy. Production Planning & Control, 27(6), 514–528. https://doi.org/10.1080/09537287.2016.1147096
Li, H., & Liang, D. D. (2020). The mechanism, path and countermeasures of enterprise digital transformation. Guizhou Social Sciences, 10, 120–125. https://doi.org/10.13713/j.cnki.cssci.2020.10.017
Li, J., Qiu, J. J., & Cheng, Y. (2019). Status Quo and development countermeasures of industrial enterprises’ business comprehensive integration during digital transformation. Forum on Science and Technology in China, 7, 113–118. https://doi.org/10.13580/j.cnki.fstc.2019.07.014
Li, L., Su, F., Zhang, W., & Mao, J.-Y. (2018). Digital transformation by SME entrepreneurs: A capability perspective. Information Systems Journal, 28(6), 1129–1157. https://doi.org/10.1111/isj.12153
Li, X. X., Lu, H. Y., & Lin, M. (2020). On the mechanism of digital transformation of retail industry. China Business and Market, 34(4), 32–40. https://doi.org/10.14089/j.cnki.cn11-3664/f.2020.04.004
Liu, X., & Chang, S. X. (2020). Model analysis of China’s retail digital capability. Journal of Commercial Economics, 9, 35–38. https://doi.org/10.3969/j.issn.1002-5863.2020.09.009
Loebbecke, C., & Picot, A. (2015). Reflections on societal and business model transformation arising from digitization and big data analytics: A research agenda. Journal of Strategic Information Systems, 24(3), 149–157. https://doi.org/10.1016/j.jsis.2015.08.002
Lu, Y., & Ramamurthy, K. (2011). Understanding the link between information technology capability and organizational agility: An empirical examination. MIS Quarterly, 35(4), 931–954. https://doi.org/10.2307/41409967
Lucas, H. C., Agarwal, R., Clemons, E. K., El Sawy, O. A., & Weber, B. (2013). Impactful research on transformational information technology: An opportunity to inform new audiences. MIS Quarterly, 37(2), 371–382. https://doi.org/10.25300/MISQ/2013/37.2.03
Lyytinen, K., Yoo, Y. R., & Boland, J. B. Jr, (2016). Digital product innovation within four classes of innovation networks. Information Systems Journal, 26(1), 47–75. https://doi.org/10.1111/isj.12093
McPherson, S., Reese, C., & Wendler, M. C. (2018). Methodology update: Delphi studies. Nursing Research, 67(5), 404–410. https://doi.org/10.1097/NNR.0000000000000297
Ramantoko, G., Fatimah, L. V., Pratiwi, S. Ch., & Kinasih, K. (2018). Measuring digital capability maturity: Case of small-medium kampong-digital companies in Bandung. Pertanika Journal of Social Science & Humunaities, 26(T), 215–230.
Ramaswamy, V., & Ozcan, K. (2016). Brand value co-creation in a digitalized world: An integrative framework and research implications. International Journal of Research in Marketing, 33(1), 93–106. https://doi.org/10.1016/j.ijresmar.2015.07.001
Sailer, P., Stutzmann, B., & Kobold, L. (2019). Successful digital transformation. How change management helps you to hold course. Siemens IoT Services. https://assets.new.siemens.com/siemens/assets/api/uuid:103ce0a5-2f0b-45d7-837c-0bcc7a5083a9/version:1571666625/successfuldigitaltransformationwhitepaperbysiemensiotservices.pdf
Sebastian, I. M., Ross, J. W., Beath, C., Mocker, M., Moloney, K. G., & Fonstad, N. O. (2017). How big old companies navigate digital transformation. MIS Quarterly Executive, 16(3), 197–213. https://publikationen.reutlingen-university.de/frontdoor/deliver/index/docId/1501/file/1501.pdf
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